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comparison of rhetorical strategies used to handle corporate crisis situations in the United States and in Taiwan
Title
A comparison of rhetorical strategies used to handle corporate crisis situations in the United States and in Taiwan.
Creator
Yang, Guo-Ping., Florida Atlantic University, Durnell-Uwechue, Nannetta Y.
Abstract/Description
Communication is a key element of all business activities during any crisis situation. A company without a crisis management plan can suffer serious difficulties during and after a crisis. A good crisis communication plan cannot solve a crisis, but it can reduce the damage including helping to maintain a positive corporate identity and keeping the normal operation of a company. Four themes (caring, responsibility, honesty, and quick response) relative to crisis communication were examined in...
Show moreCommunication is a key element of all business activities during any crisis situation. A company without a crisis management plan can suffer serious difficulties during and after a crisis. A good crisis communication plan cannot solve a crisis, but it can reduce the damage including helping to maintain a positive corporate identity and keeping the normal operation of a company. Four themes (caring, responsibility, honesty, and quick response) relative to crisis communication were examined in the 1987 and 1982 coverage of the Honda Water-Logged Car Crisis and the Tylenol Capsule Poisonings respectively. An investigation of these themes suggests how the media, represented by news magazines in the two countries, reported differences in corporate implementation of the principles of effective crisis communication based in part on cultural factors.
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Date Issued
1999
PURL
http://purl.flvc.org/fcla/dt/15678
Subject Headings
Crisis management--United States, Communication in organizations, Communication in management, Crisis management--Taiwan
Format
Document (PDF)
Post-September 11, 2001 through Pre-Virginia Tech Massacre, April 16, 2007: The Status of Crisis Management Preparedness as Perceived by University Student Affairs Administrators in Selected NASPA Member Institutions
Title
Post-September 11, 2001 through Pre-Virginia Tech Massacre, April 16, 2007: The Status of Crisis Management Preparedness as Perceived by University Student Affairs Administrators in Selected NASPA Member Institutions.
Creator
Catullo, Linda A., Floyd, Deborah L., Florida Atlantic University
Abstract/Description
Research for this study was conducted to assess the post-September 11, 2001 and pre-April 16, 2007, Virginia Tech Massacre level of crisis preparedness in higher education from the perspective of chief student affairs administrators in residential universities. In this study, institutional preparedness was determined by comparing scores and results from an instrument developed to measure preparedness for the dissertation titled, "Institutional Preparedness to Respond to Campus Crises as...
Show moreResearch for this study was conducted to assess the post-September 11, 2001 and pre-April 16, 2007, Virginia Tech Massacre level of crisis preparedness in higher education from the perspective of chief student affairs administrators in residential universities. In this study, institutional preparedness was determined by comparing scores and results from an instrument developed to measure preparedness for the dissertation titled, "Institutional Preparedness to Respond to Campus Crises as Perceived by Student Affairs Administrators in Selected NASPA Member Institutions" (Zdziarski, 2001). The research was conducted using survey research methodology and the methodology employed was quantitative. Specifically, the research employed population survey methods to assess the current state of crisis preparedness and measured institutional preparedness against four critical factors including: (a) types of crises prepared for, (b) the phases of crisis prepared for, (c) the crisis systems in place, and (d) the stakeholders included in preparing for crisis. The population selected for this study included residential universities that: (a) were doctoral degree granting institutions; (b) had a total enrollment of 5,000 students or more in the spring 2007 semester; (c) had residence halls; and (d) were institutional voting members of NASPA in the spring 2007 semester. This study examined a capsule of time between the September 11, 2001 attacks and the August 16, 2007 Virginia Tech Massacre. This study found that chief student affairs professionals at residential universities perceive themselves to be prepared to respond to crises on campus; they believe great strides have been made since the 2001 study to increase preparedness to handle crises. However, post completion of this research the Virginia Tech Massacre made it abundantly clear that there are many complicated facets of crisis preparation on residential university campuses that professionals may not be prepared to handle and the need to be proactive has never been greater.
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Date Issued
2008
PURL
http://purl.flvc.org/fau/fd/FA00000656
Subject Headings
Emergency management--Evaluation, School crisis management--Evaluation, Universities and colleges--Security measures, Campus violence--Prevention
Format
Document (PDF)
Image Restoration in the Apologetic in the Apologetic Rhetoric of Professional Athletes: A Case Study of Tiger Woods, Kobe Bryant, and Michael Phelps
Title
Image Restoration in the Apologetic in the Apologetic Rhetoric of Professional Athletes: A Case Study of Tiger Woods, Kobe Bryant, and Michael Phelps.
Creator
Epstein, Adam, Mulvaney, Becky, Florida Atlantic University, Dorothy F. Schmidt College of Arts and Letters, School of Communication and Multimedia Studies
Abstract/Description
This purpose of this study is to investigate the apologetic rhetoric of professional athletes’ off-field scandals. The three case studies used were Tiger Woods, Kobe Bryant, and Michael Phelps. A genre analysis was conducted to determine the success or failure of the speech by examining the image repair strategies used during the rhetoric. Further research revealed that the audiences’ perception plays a large role in determining if the rhetoric was successful or not. Two factors that aid the...
Show moreThis purpose of this study is to investigate the apologetic rhetoric of professional athletes’ off-field scandals. The three case studies used were Tiger Woods, Kobe Bryant, and Michael Phelps. A genre analysis was conducted to determine the success or failure of the speech by examining the image repair strategies used during the rhetoric. Further research revealed that the audiences’ perception plays a large role in determining if the rhetoric was successful or not. Two factors that aid the audience are the medium in which the public address was given, and the time it took to deliver the speech once the off-field scandal took place. The findings determined that Tiger Woods apologia was not successful, while Kobe Bryant’s was successful. The rhetoric of Michael Phelps’ speech lacked in delivery and strategies chosen. To have a successful apologia, one should have a clear use of strategies as well as a timely public address.
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Date Issued
2017
PURL
http://purl.flvc.org/fau/fd/FA00004878, http://purl.flvc.org/fau/fd/FA00004878
Subject Headings
Woods, Tiger., Bryant, Kobe--1978-, Phelps, Michael--1985-, Sex scandals--United States., Verbal self-defense., Rhetorical criticism., Discourse analysis., Crisis management., Sports--Public relations.
Format
Document (PDF)
Talking in Circles: A Mixed Methods Study of School-wide Restorative Practices in Two Urban Middle Schools
Title
Talking in Circles: A Mixed Methods Study of School-wide Restorative Practices in Two Urban Middle Schools.
Creator
Brown, Martha A., Burnaford, Gail, Florida Atlantic University, College of Education, Department of Curriculum, Culture, and Educational Inquiry
Abstract/Description
This mixed methods, multisite case study examined the relational ecology of two urban middle schools that had adopted school-wide restorative practices (SWRPs) and the changes that occurred as a result of the reform initiative. The study was conducted in two Title I middle schools in the Oakland Unified School District in California. A positive relational ecology existed in these two urban middle schools, and this ecology was built on the interacting and interrelated themes of relational...
Show moreThis mixed methods, multisite case study examined the relational ecology of two urban middle schools that had adopted school-wide restorative practices (SWRPs) and the changes that occurred as a result of the reform initiative. The study was conducted in two Title I middle schools in the Oakland Unified School District in California. A positive relational ecology existed in these two urban middle schools, and this ecology was built on the interacting and interrelated themes of relational trust, being heard, a relational-based, student-centered culture, and a commitment to the principles of social justice. The positive relational ecology created a strong foundation upon which change could occur at the organizational, individual, and pedagogical levels. Various structures within the schools, including circles, instructional leadership teams, student councils, and peer mediation, created space for teachers and students to be heard and empowered, which subsequently facilitated change and growth for many administrators, teachers, and students. High turnover, lack of initial and ongoing training, and the development of quasi- or non-restorative processes jeopardized program fidelity. Findings revealed that in these restorative schools, relational ecology and change were inseparable, and that they moved and influenced each other. A positive relational ecology created an environment that enabled leaders and staff to feel safe as they embarked upon the journey of change. Changes in the ways that members of the school communities related to each other on a daily basis provided additional motivation to continue the change effort, and these changes then strengthened the relational ecologies. Findings of this study are significant and have implications for schools and school districts, policy makers, and teacher and leader education programs. Future research should include longitudinal, mixed methods studies that assess the school culture before and after implementing SWRPs, as well as experimental or quasi-experimental designs that compare restorative and non-restorative schools. Such studies may provide more empirical evidence that links healthy relational ecologies to student achievement, less teacher turnover, decreased conflict, and healthier communities, thereby strengthening the case for rejecting punitive and discriminatory zero tolerance school discipline policies and adopting restorative justice in education instead.
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Date Issued
2015
PURL
http://purl.flvc.org/fau/fd/FA00004483, http://purl.flvc.org/fau/fd/FA00004483
Subject Headings
Alternative education, Communication and education., Crisis management, Experiential learning, Motivation in education, Oppression (Psychology), Psychology, Applied, Restorative justice, Therapeutic jurisprudence, Transformative learning
Format
Document (PDF)