Differences in Online and Telephone Responses

Date Issued:: 2015
Summary:: Does the Mode of data collection affect respondent’s behavior? Specifically, do telephone interviews or online surveys lead to extremity of responses? Many may assume that there is no difference in survey responses conducted online or over the phone. However, evidence supports that respondents give more extreme responses over the telephone than an online survey. We would like to test if what has been found in previous research holds for the Hispanic population, since it is the fastest growing ethnic minority in the United States; therefore they are impacting the culture, the marketplace, and politics within the country. We conducted our analysis by surveying 500 Hispanics nationwide using telephone interviews and online surveys in order to compare the difference in responses between the two modes of data collection. Our analysis supports that there a statistically significant difference in respondents behavior between online surveys and telephone interviews.

Title:	Differences in Online and Telephone Responses.	119 views 15 downloads
Name(s):	Ingham, Keith Ryan, Gondek Mauk, Jimmy Escaleras, Monica Levy, Eric College of Business
Type of Resource:	text
Genre:	Poster
Date Issued:	2015
Publisher:	Florida Atlantic University Libraries: Digital Library
Physical Form:	pdf
Extent:	1 p.
Language(s):	English
Summary:	Does the Mode of data collection affect respondent’s behavior? Specifically, do telephone interviews or online surveys lead to extremity of responses? Many may assume that there is no difference in survey responses conducted online or over the phone. However, evidence supports that respondents give more extreme responses over the telephone than an online survey. We would like to test if what has been found in previous research holds for the Hispanic population, since it is the fastest growing ethnic minority in the United States; therefore they are impacting the culture, the marketplace, and politics within the country. We conducted our analysis by surveying 500 Hispanics nationwide using telephone interviews and online surveys in order to compare the difference in responses between the two modes of data collection. Our analysis supports that there a statistically significant difference in respondents behavior between online surveys and telephone interviews.
Identifier:	FA00005202 (IID)
Subject(s):	College students --Research --United States.
Persistent Link to This Record:	http://purl.flvc.org/fau/fd/FA00005202
Host Institution:	FAU

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