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Working in the Biz: Material and Identity Processes of Bartending
- Date Issued:
- 2017
- Summary:
- Bartending makes for an interesting case study in that it brings together research on emotional labor and tipped front-line service jobs, as well as the contemporary increase in precarity in work and precarity in life. This project explores the material and identity processes of bartending, examining how a precarious job with high expectations of emotional labor in-turn affects the occupational and personal identities of those employed in the industry. Overall three overarching themes were identified: (1) When wages are outsourced to customers via tipping systems workers are exposed to particularly high emotional demands, rendering bartending a unique form of quid pro quo emotional labor. (2) Bartenders exist in a “default career” mode of employment that is stigmatized for being low-status low-skilled labor. (3) Performing emotional labor and managing stigma creates a divergence between bartender’s personal and occupational identities resulting in constant identity work on and off the job.
Title: | Working in the Biz: Material and Identity Processes of Bartending. |
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Name(s): |
Frazer, Jacqueline M.E., author Hough, Phillip A., Thesis advisor Florida Atlantic University, Degree grantor Dorothy F. Schmidt College of Arts and Letters Department of Sociology |
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Type of Resource: | text | |
Genre: | Electronic Thesis Or Dissertation | |
Date Created: | 2017 | |
Date Issued: | 2017 | |
Publisher: | Florida Atlantic University | |
Place of Publication: | Boca Raton, Fla. | |
Physical Form: | application/pdf | |
Extent: | 78 p. | |
Language(s): | English | |
Summary: | Bartending makes for an interesting case study in that it brings together research on emotional labor and tipped front-line service jobs, as well as the contemporary increase in precarity in work and precarity in life. This project explores the material and identity processes of bartending, examining how a precarious job with high expectations of emotional labor in-turn affects the occupational and personal identities of those employed in the industry. Overall three overarching themes were identified: (1) When wages are outsourced to customers via tipping systems workers are exposed to particularly high emotional demands, rendering bartending a unique form of quid pro quo emotional labor. (2) Bartenders exist in a “default career” mode of employment that is stigmatized for being low-status low-skilled labor. (3) Performing emotional labor and managing stigma creates a divergence between bartender’s personal and occupational identities resulting in constant identity work on and off the job. | |
Identifier: | FA00004876 (IID) | |
Degree granted: | Thesis (M.A.)--Florida Atlantic University, 2017. | |
Collection: | FAU Electronic Theses and Dissertations Collection | |
Note(s): | Includes bibliography. | |
Subject(s): |
Bartending--Psychological aspects. Bars (Drinking establishments)--Management. Alcoholic beverage industry--Social aspects. Identity (Psychology) Quality of work life. Work environment--Social aspects. |
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Held by: | Florida Atlantic University Libraries | |
Sublocation: | Digital Library | |
Links: | http://purl.flvc.org/fau/fd/FA00004876 | |
Persistent Link to This Record: | http://purl.flvc.org/fau/fd/FA00004876 | |
Use and Reproduction: | Copyright © is held by the author, with permission granted to Florida Atlantic University to digitize, archive and distribute this item for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires permission of the copyright holder. | |
Use and Reproduction: | http://rightsstatements.org/vocab/InC/1.0/ | |
Host Institution: | FAU | |
Is Part of Series: | Florida Atlantic University Digital Library Collections. |